Manager, Workforce Operations (Rostering & Communications)
TMS
•
Kansas City, MO
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0
0
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Not Applicable
Posted March 13, 2026
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Responsibilities
Commitments
Responsibilities
- WORKFORCE ROSTERING & PLANNING
- Lead the development, maintenance, and implementation of workforce rosters for KC2026 Mobility Workforce (WKF).
- Ensure workforce schedules align with KC2026 Mobility Teams Operational plans, venue operating hours, peak demand periods, and contingency scenarios.
- Manage roster changes, adjustments, and redeployments in response to operational needs, service changes, incidents, or workforce availability.
- Coordinate closely with KC2026 Mobility Teams to ensure roster feasibility and operational readiness.
- Maintain accurate workforce data, shift allocations, and role assignments within rostering and workforce management systems.
- WORKFORCE COMMUNICATIONS
- Develop and implement workforce communication protocols to support clear, timely, and consistent information flow.
- Coordinate the distribution of rosters, shift confirmations, updates, and operational notices to workforce teams.
- Act as a central point of coordination for workforce-related communications during planning, readiness, and live operations.
- Support escalation pathways for workforce issues, including shortages, fatigue risks, and last-minute changes.
- Ensure communications are aligned with operational priorities, safety requirements, and command structures.
- STAKEHOLDER & TEAM COORDINATION
- Coordinate with workforce planning, HR, training, depot management, and operations centre teams to ensure alignment.
- Support onboarding, role familiarization, and briefing processes for workforce personnel.
- Liaise with internal and external stakeholders to ensure workforce requirements are understood and supported.
- Foster a culture of accountability, preparedness, and teamwork across workforce operations.
- PROFESSIONAL CONDUCT
- Represent TMS professionally in meetings, briefings, and coordination forums.
- Maintain accurate documentation and records within company systems.
- Communicate clearly, promptly, and effectively with internal and external stakeholders.
- Be flexible with working hours — this role will require extended hours, weekends, and event-period commitments.
Commitments
Position Type: Fixed Term Contract
The position will oversee workforce schedules, shift planning, roster integrity, change management, and operational communications across planning, readiness, and live event phases.
All applicants must be legally authorized to work in the United States
Be flexible with working hours — this role will require extended hours, weekends, and event-period commitments.
Exposure to large-scale events or transport operations environments preferred.
However, the services that the employee is required to provide may change over time as circumstances dictate.
Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.
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Requirements
- All applicants must be legally authorized to work in the United States
- Strong experience in workforce rostering, scheduling, and resource planning in operational environments.
- Understanding of transport operations, including bus, coach, fleet, and multimodal services.
- Experience managing workforce communications in complex or time-critical operations.
- Familiarity with fatigue management, shift planning principles, and workforce compliance requirements.
- Ability to manage change and make decisions in fast-paced, high-pressure environments.
- Strong organizational skills with attention to detail and data accuracy.
- Clear written and verbal communication skills for operational and workforce audiences.
- Proficiency in Microsoft Office 365 and workforce or rostering systems, i.e.
- Rosterfy
- University degree or equivalent professional experience in workforce operations, event management, or a related field.
- 5–7 years of progressive experience in workforce planning, rostering, operations coordination, or large-scale event delivery.
- Demonstrated experience managing complex rosters and workforce communications.
- Experience supporting readiness exercises or live operational delivery.
- Exposure to large-scale events or transport operations environments preferred.
- Strong analytical, problem-solving, and decision-making skills.
Preferred Skills
- Experience with workforce management, scheduling, or operational coordination platforms is desirable
- Exposure to large-scale events or transport operations environments preferred.
Education
- (Not required) – University degree or equivalent professional experience in workforce operations, event management, or a related field.
Company Name: Transportation Management Services Inc. (TMS)
Position Type: Fixed Term Contract
Reports to: Senior Manager Workforce Operations
Location: Kansas City, Missouri, United States
About Tms
Transportation Management Services Inc. (TMS) is the global leader in ground transportation management, logistics, mobility, and venue solutions, renowned for delivering top-tier services for the world’s most complex events with unwavering confidence and integrity. With over 30 years of industry experience, we proudly reflect on managing transportation for more than 1,450 events and contracts, safely transporting over 120 million passengers.
Our prestigious portfolio includes supporting events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, Kentucky Derby, Coachella, and major corporations like Microsoft and Google. We also support citywide events and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC. Our aim is to be distinguished by the quality of our work, fostering a legacy of trust and superior performance.
TMS is honored to be delivering the KC2026 Transport Mobility Plan for the Tournament this summer in partnership with HNTB and Burns & McDonnell. Guided by our vision “United by One Goal,” our mission is to ensure the transportation experience for the World Cup is seamless, memorable, and distinctly Kansas City.
Position Overview
The Manager, Workforce Operations (Rostering & Communications) is responsible for the planning, coordination, and operational delivery of workforce rostering and workforce communications for the FIFA World Cup 2026™ transport program in Kansas City.
This role is central to ensuring that the right people, with the right skills, are in the right place at the right time, supported by clear, timely, and consistent communications. The position will oversee workforce schedules, shift planning, roster integrity, change management, and operational communications across planning, readiness, and live event phases.
Working closely with the Senior Manager Workforce Operations and cross-functional stakeholders, this role ensures workforce plans are operationally feasible, scalable, tested, and clearly communicated, supporting safe and efficient transport operations in a complex, high-pressure event environment.
All applicants must be legally authorized to work in the United States
Responsibilities
WORKFORCE ROSTERING & PLANNING
Lead the development, maintenance, and implementation of workforce rosters for KC2026 Mobility Workforce (WKF).
Ensure workforce schedules align with KC2026 Mobility Teams Operational plans, venue operating hours, peak demand periods, and contingency scenarios.
Manage roster changes, adjustments, and redeployments in response to operational needs, service changes, incidents, or workforce availability.
Coordinate closely with KC2026 Mobility Teams to ensure roster feasibility and operational readiness.
Maintain accurate workforce data, shift allocations, and role assignments within rostering and workforce management systems.
WORKFORCE COMMUNICATIONS
Develop and implement workforce communication protocols to support clear, timely, and consistent information flow.
Coordinate the distribution of rosters, shift confirmations, updates, and operational notices to workforce teams.
Act as a central point of coordination for workforce-related communications during planning, readiness, and live operations.
Support escalation pathways for workforce issues, including shortages, fatigue risks, and last-minute changes.
Ensure communications are aligned with operational priorities, safety requirements, and command structures.
STAKEHOLDER & TEAM COORDINATION
Coordinate with workforce planning, HR, training, depot management, and operations centre teams to ensure alignment.
Support onboarding, role familiarization, and briefing processes for workforce personnel.
Liaise with internal and external stakeholders to ensure workforce requirements are understood and supported.
Foster a culture of accountability, preparedness, and teamwork across workforce operations.
PROFESSIONAL CONDUCT
Represent TMS professionally in meetings, briefings, and coordination forums.
Maintain accurate documentation and records within company systems.
Communicate clearly, promptly, and effectively with internal and external stakeholders.
Be flexible with working hours — this role will require extended hours, weekends, and event-period commitments.
Skills & Knowledge
Strong experience in workforce rostering, scheduling, and resource planning in operational environments.
Understanding of transport operations, including bus, coach, fleet, and multimodal services.
Experience managing workforce communications in complex or time-critical operations.
Familiarity with fatigue management, shift planning principles, and workforce compliance requirements.
Ability to manage change and make decisions in fast-paced, high-pressure environments.
Strong organizational skills with attention to detail and data accuracy.
Clear written and verbal communication skills for operational and workforce audiences.
Proficiency in Microsoft Office 365 and workforce or rostering systems, i.e. Rosterfy
Experience with workforce management, scheduling, or operational coordination platforms is desirable
Qualification & Experience
University degree or equivalent professional experience in workforce operations, event management, or a related field.
5–7 years of progressive experience in workforce planning, rostering, operations coordination, or large-scale event delivery.
Demonstrated experience managing complex rosters and workforce communications.
Experience supporting readiness exercises or live operational delivery.
Exposure to large-scale events or transport operations environments preferred.
Strong analytical, problem-solving, and decision-making skills.
The employee’s responsibilities reflect the current needs and requirements of the Company as at the date of issuing this position description. However, the services that the employee is required to provide may change over time as circumstances dictate.
TMS is proud to be an Equal Opportunity Employer (EOE).
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.
Position Type: Fixed Term Contract
Reports to: Senior Manager Workforce Operations
Location: Kansas City, Missouri, United States
About Tms
Transportation Management Services Inc. (TMS) is the global leader in ground transportation management, logistics, mobility, and venue solutions, renowned for delivering top-tier services for the world’s most complex events with unwavering confidence and integrity. With over 30 years of industry experience, we proudly reflect on managing transportation for more than 1,450 events and contracts, safely transporting over 120 million passengers.
Our prestigious portfolio includes supporting events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, Kentucky Derby, Coachella, and major corporations like Microsoft and Google. We also support citywide events and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC. Our aim is to be distinguished by the quality of our work, fostering a legacy of trust and superior performance.
TMS is honored to be delivering the KC2026 Transport Mobility Plan for the Tournament this summer in partnership with HNTB and Burns & McDonnell. Guided by our vision “United by One Goal,” our mission is to ensure the transportation experience for the World Cup is seamless, memorable, and distinctly Kansas City.
Position Overview
The Manager, Workforce Operations (Rostering & Communications) is responsible for the planning, coordination, and operational delivery of workforce rostering and workforce communications for the FIFA World Cup 2026™ transport program in Kansas City.
This role is central to ensuring that the right people, with the right skills, are in the right place at the right time, supported by clear, timely, and consistent communications. The position will oversee workforce schedules, shift planning, roster integrity, change management, and operational communications across planning, readiness, and live event phases.
Working closely with the Senior Manager Workforce Operations and cross-functional stakeholders, this role ensures workforce plans are operationally feasible, scalable, tested, and clearly communicated, supporting safe and efficient transport operations in a complex, high-pressure event environment.
All applicants must be legally authorized to work in the United States
Responsibilities
WORKFORCE ROSTERING & PLANNING
Lead the development, maintenance, and implementation of workforce rosters for KC2026 Mobility Workforce (WKF).
Ensure workforce schedules align with KC2026 Mobility Teams Operational plans, venue operating hours, peak demand periods, and contingency scenarios.
Manage roster changes, adjustments, and redeployments in response to operational needs, service changes, incidents, or workforce availability.
Coordinate closely with KC2026 Mobility Teams to ensure roster feasibility and operational readiness.
Maintain accurate workforce data, shift allocations, and role assignments within rostering and workforce management systems.
WORKFORCE COMMUNICATIONS
Develop and implement workforce communication protocols to support clear, timely, and consistent information flow.
Coordinate the distribution of rosters, shift confirmations, updates, and operational notices to workforce teams.
Act as a central point of coordination for workforce-related communications during planning, readiness, and live operations.
Support escalation pathways for workforce issues, including shortages, fatigue risks, and last-minute changes.
Ensure communications are aligned with operational priorities, safety requirements, and command structures.
STAKEHOLDER & TEAM COORDINATION
Coordinate with workforce planning, HR, training, depot management, and operations centre teams to ensure alignment.
Support onboarding, role familiarization, and briefing processes for workforce personnel.
Liaise with internal and external stakeholders to ensure workforce requirements are understood and supported.
Foster a culture of accountability, preparedness, and teamwork across workforce operations.
PROFESSIONAL CONDUCT
Represent TMS professionally in meetings, briefings, and coordination forums.
Maintain accurate documentation and records within company systems.
Communicate clearly, promptly, and effectively with internal and external stakeholders.
Be flexible with working hours — this role will require extended hours, weekends, and event-period commitments.
Skills & Knowledge
Strong experience in workforce rostering, scheduling, and resource planning in operational environments.
Understanding of transport operations, including bus, coach, fleet, and multimodal services.
Experience managing workforce communications in complex or time-critical operations.
Familiarity with fatigue management, shift planning principles, and workforce compliance requirements.
Ability to manage change and make decisions in fast-paced, high-pressure environments.
Strong organizational skills with attention to detail and data accuracy.
Clear written and verbal communication skills for operational and workforce audiences.
Proficiency in Microsoft Office 365 and workforce or rostering systems, i.e. Rosterfy
Experience with workforce management, scheduling, or operational coordination platforms is desirable
Qualification & Experience
University degree or equivalent professional experience in workforce operations, event management, or a related field.
5–7 years of progressive experience in workforce planning, rostering, operations coordination, or large-scale event delivery.
Demonstrated experience managing complex rosters and workforce communications.
Experience supporting readiness exercises or live operational delivery.
Exposure to large-scale events or transport operations environments preferred.
Strong analytical, problem-solving, and decision-making skills.
The employee’s responsibilities reflect the current needs and requirements of the Company as at the date of issuing this position description. However, the services that the employee is required to provide may change over time as circumstances dictate.
TMS is proud to be an Equal Opportunity Employer (EOE).
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.