SECTION SUPERVISOR
NYC Department of Social Services
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Manhattan, NY
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Not Applicable
Posted March 26, 2026
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Responsibilities
Commitments
Responsibilities
- Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
- Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
- Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
- Provide direct supervision and operational direction to supervisory staff.
- Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
- Ensure effective coaching, corrective action, and staff development practices are consistently applied.
- Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
- Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
- Coordinate with internal to resolve escalations and systemic issues.
- Represent LMU in cross-division and leadership meetings when delegated by the Director.
- Identify operational challenges and implement process improvements to enhance efficiency and compliance.
- Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.
- Hours/Schedule: Monday – Friday 9am -5pm
Commitments
Hours/Schedule: Monday – Friday 9am -5pm
ASSOCIATE BENEFITS OPPORTUNITY - 56316
employment planning/counseling services which involves job development,
opportunity programming.
College credit from an accredited college may be substituted for this experience
However, all candidates must have at least 18 months of full-time
social/human services work as described in one (1) above.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.S.
Residency Requirement
New York City Residency is not required for this position
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Not Met Priorities
What still needs stronger evidence
Requirements
- full-time satisfactory experience working directly in social/human services or a
- client services.
- employment planning/counseling services which involves job development,
- Skills Assessment, And Employment Placement Or Other Economic
- A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
- A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.
- on the basis of 60 semester credits for 9 months of the work experience described
- However, all candidates must have at least 18 months of full-time
- satisfactory experience working as a Benefits Opportunity Specialist or performing
Preferred Skills
- full-time satisfactory experience working directly in social/human services or a
- related setting, providing either:
- A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
- College credit from an accredited college may be substituted for this experience
Education
- (Not required) – A four-year high school diploma or its educational equivalent, and three years of
- (Not required) – full-time satisfactory experience working directly in social/human services or a
- (Not required) – related setting, providing either:
- (Not required) – client services.
- (Not required) – employment planning/counseling services which involves job development,
- (Not required) – Skills Assessment, And Employment Placement Or Other Economic
- (Not required) – A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
- (Not required) – A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.
- (Not required) – College credit from an accredited college may be substituted for this experience
- (Not required) – on the basis of 60 semester credits for 9 months of the work experience described
APPLICANTS MUST BE IN ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE
The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.
Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.
The Human Resources Administration (HRA) is recruiting for two (2) Associate Benefits Opportunity Specialist II to function as a Section Supervisor, who will:
Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
Provide direct supervision and operational direction to supervisory staff.
Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
Ensure effective coaching, corrective action, and staff development practices are consistently applied.
Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
Coordinate with internal to resolve escalations and systemic issues.
Represent LMU in cross-division and leadership meetings when delegated by the Director.
Identify operational challenges and implement process improvements to enhance efficiency and compliance.
Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.
Hours/Schedule: Monday – Friday 9am -5pm
Minimum Qualifications
ASSOCIATE BENEFITS OPPORTUNITY - 56316
A four-year high school diploma or its educational equivalent, and three years of
full-time satisfactory experience working directly in social/human services or a
related setting, providing either:
client services.
employment planning/counseling services which involves job development,
Skills Assessment, And Employment Placement Or Other Economic
opportunity programming.
A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.
College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However, all candidates must have at least 18 months of full-time
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one (1) above.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.
Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.
The Human Resources Administration (HRA) is recruiting for two (2) Associate Benefits Opportunity Specialist II to function as a Section Supervisor, who will:
Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
Provide direct supervision and operational direction to supervisory staff.
Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
Ensure effective coaching, corrective action, and staff development practices are consistently applied.
Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
Coordinate with internal to resolve escalations and systemic issues.
Represent LMU in cross-division and leadership meetings when delegated by the Director.
Identify operational challenges and implement process improvements to enhance efficiency and compliance.
Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.
Hours/Schedule: Monday – Friday 9am -5pm
Minimum Qualifications
ASSOCIATE BENEFITS OPPORTUNITY - 56316
A four-year high school diploma or its educational equivalent, and three years of
full-time satisfactory experience working directly in social/human services or a
related setting, providing either:
client services.
employment planning/counseling services which involves job development,
Skills Assessment, And Employment Placement Or Other Economic
opportunity programming.
A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above.
College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However, all candidates must have at least 18 months of full-time
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one (1) above.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.