← Serch more jobs

IT Field Support Technician (entry level) (21261)

Cantex • Round Rock, TX

Not Applicable Posted March 29, 2026 Job link

Thinking about this job

Responsibilities

Commitments

Responsibilities

The IT Field Support Technician provides enterprise‑level, onsite technical support to Cantex Home Health & Hospice (HCBS) locations and Skilled Nursing Facilities across the Austin region.
This role is responsible for diagnosing and resolving hardware, software, network, and peripheral issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff.
This position performs a balanced mix of ticket resolution, preventative maintenance, and project participation, including equipment refreshes, infrastructure upgrades, and facility expansions.
Work is performed onsite at Cantex locations, requiring daily travel between facilities.
This is not a remote position.
Travel to assigned Cantex offices and facilities to resolve issues that cannot be addressed remotely
Provide technical support for smartphones, tablets, laptops, desktops, and peripheral devices
Diagnose and troubleshoot hardware, software, and network issues
Support Windows‑based systems, Active Directory, Azure AD, and Microsoft 365
Perform workstation setup, configuration, deployment, and application installation
Respond to user inquiries and identify root causes through targeted questioning
Track issues through full resolution in the ticketing system (ManageEngine)
Document all service activities accurately and completely
Escalate issues appropriately when additional expertise is required
Provide timely, professional communication to users regarding status and resolution
Complete scheduled preventative maintenance tasks
Create and maintain knowledge base articles
Assist with IT projects such as equipment refreshes, infrastructure upgrades, and facility expansions
Attend Elysian and TheraCare regional meetings to assess needs and provide follow‑up plans
Maintain positive, professional relationships with facility staff and corporate personnel
Adhere to all Cantex policies, procedures, and safety standards
Participate in after‑hours/on‑call rotation as required

Commitments

Services Austin, College Station, New Braunfels, and El Paso (El Paso approximately once every 2 months) 100% travel within assigned region This position performs a balanced mix of ticket resolution, preventative maintenance, and project participation, including equipment refreshes, infrastructure upgrades, and facility expansions. Work is performed onsite at Cantex locations, requiring daily travel between facilities. This is not a remote position. The role includes two weeks of onboarding in Dallas at HQ before transitioning to independent field work. Ability to travel daily between facilities (100% travel role) Proficiency with remote support tools and ticketing systems (ManageEngine preferred) Ability to work independently while representing the IT department professionally onsite Ability to participate in an after‑hours/on‑call rotation for outages or urgent issues Ability to comply with all Cantex health and safety protocols Travel to assigned Cantex offices and facilities to resolve issues that cannot be addressed remotely Participate in after‑hours/on‑call rotation as required Ability to travel between facilities using personal or company‑provided transportation Ability to lift or move equipment up to 50 pounds Ability to stand, walk, sit, reach, handle, or feel objects as needed Ability to use computers, phones, and mobile devices for extended periods Occasional exposure to typical facility environmental factors (noise, cleaning chemicals, airborne particles) Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

Not Met Priorities

What still needs stronger evidence

Requirements

Minimum 1 year of IT field support, desktop support, or help desk experience
Ability to travel daily between facilities (100% travel role)
Hands‑on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365
Experience supporting mobile devices, Android tablets, laptops, desktops, and printers
Proficiency with remote support tools and ticketing systems (ManageEngine preferred)
Strong troubleshooting skills across hardware, software, and network environments
Ability to work independently while representing the IT department professionally onsite
Ability to participate in an after‑hours/on‑call rotation for outages or urgent issues
Strong communication skills with the ability to provide clear written and verbal instructions
Ability to comply with all Cantex health and safety protocols
Participate in after‑hours/on‑call rotation as required
Ability to travel between facilities using personal or company‑provided transportation
Ability to lift or move equipment up to 50 pounds
Ability to stand, walk, sit, reach, handle, or feel objects as needed
Ability to use computers, phones, and mobile devices for extended periods
Occasional exposure to typical facility environmental factors (noise, cleaning chemicals, airborne particles)

Preferred Skills

Hands‑on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365
Proficiency with remote support tools and ticketing systems (ManageEngine preferred)

Location

Office out of TheraCare Austin- 525 Round Rock W Dr #A170, Round Rock, TX 78681
Services Austin, College Station, New Braunfels, and El Paso (El Paso approximately once every 2 months)
100% travel within assigned region
What We Offer You

Competitive pay
Comprehensive medical, dental, and vision coverage
Additional supplemental benefits (life insurance, disability, accident, etc.)
401(k) with company match
Generous paid time off (Vacation/Sick/Holiday) for full‑time positions
Career growth and advancement opportunities
A company culture committed to compassionate care and high‑quality service
Mileage reimbursement and support for field‑based work
Many more perks and benefits
Job Summary
The IT Field Support Technician provides enterprise‑level, onsite technical support to Cantex Home Health & Hospice (HCBS) locations and Skilled Nursing Facilities across the Austin region. This role is responsible for diagnosing and resolving hardware, software, network, and peripheral issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff.
This position performs a balanced mix of ticket resolution, preventative maintenance, and project participation, including equipment refreshes, infrastructure upgrades, and facility expansions. Work is performed onsite at Cantex locations, requiring daily travel between facilities. This is not a remote position.
The role includes two weeks of onboarding in Dallas at HQ before transitioning to independent field work.
Qualifications
Qualifications

Minimum 1 year of IT field support, desktop support, or help desk experience
Ability to travel daily between facilities (100% travel role)
Hands‑on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365
Experience supporting mobile devices, Android tablets, laptops, desktops, and printers
Proficiency with remote support tools and ticketing systems (ManageEngine preferred)
Strong troubleshooting skills across hardware, software, and network environments
Ability to work independently while representing the IT department professionally onsite
Ability to participate in an after‑hours/on‑call rotation for outages or urgent issues
Strong communication skills with the ability to provide clear written and verbal instructions
Ability to comply with all Cantex health and safety protocols
Essential Functions

Travel to assigned Cantex offices and facilities to resolve issues that cannot be addressed remotely
Provide technical support for smartphones, tablets, laptops, desktops, and peripheral devices
Diagnose and troubleshoot hardware, software, and network issues
Support Windows‑based systems, Active Directory, Azure AD, and Microsoft 365
Perform workstation setup, configuration, deployment, and application installation
Respond to user inquiries and identify root causes through targeted questioning
Track issues through full resolution in the ticketing system (ManageEngine)
Document all service activities accurately and completely
Escalate issues appropriately when additional expertise is required
Provide timely, professional communication to users regarding status and resolution
Complete scheduled preventative maintenance tasks
Create and maintain knowledge base articles
Assist with IT projects such as equipment refreshes, infrastructure upgrades, and facility expansions
Attend Elysian and TheraCare regional meetings to assess needs and provide follow‑up plans
Maintain positive, professional relationships with facility staff and corporate personnel
Adhere to all Cantex policies, procedures, and safety standards
Participate in after‑hours/on‑call rotation as required
Physical Requirements

Ability to travel between facilities using personal or company‑provided transportation
Ability to lift or move equipment up to 50 pounds
Ability to stand, walk, sit, reach, handle, or feel objects as needed
Ability to use computers, phones, and mobile devices for extended periods
Occasional exposure to typical facility environmental factors (noise, cleaning chemicals, airborne particles)
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
We are an Equal Opportunity Employer. We offer an excellent benefit plan including 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.
#Corp