As-Needed Student Intern I/II/III

Description
The Department:
Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents.
The Position:
Customer Engagement Intern II

Support SVP Customer Engagement Program administrative duties as assigned
Research and report out on a variety of topics as assigned
Attend Customer Engagement related events in the community to promote SVP’s customer programs
Track existing customer program efforts
Participate in internal planning meetings and customer working groups
Educational Outreach Intern II/III

Assist with educational outreach on energy efficiency, renewable energy, building electrification, transportation electrification, and financial assistance programs.
Participate in community events.
Work with high school students on student grant program.
Assist with after school energy education program with Santa Clara Unified School District.
Target outreach to income-qualified customers to increase enrollment in Financial Rate Assistance Program.
In-person outreach to property management companies regarding programs that will benefit Santa Clara residents in multifamily housing.
Prepare and deliver public presentations to school-age children and adults on a variety of topics related to energy efficiency, electrification and renewable energy.
Assist with rebate application processing and investigate high bill complaints.
Research on various energy-related topics.
Assist with data analysis to identify target markets for increasing customer program participation.
Other duties as assigned. Required:

Knowledge of Microsoft suite (Word, Excel and PowerPoint);
Good communication skills;
A valid driver’s license.
System Support Intern II/III
We are looking for a proactive self-starter who is eager to apply the skills they are learning, while learning new skills and concepts in a practical environment. The Desktop Technical Intern position provides an opportunity to gain hands-on experience in troubleshooting and supporting desktop systems, mobile devices, applications/software, and network-related issues. You will assist with day-to-day desktop support activities and collaborate with the IT team to maintain smooth operations of IT services within the organization

Help with the imaging and deployment of desktops, laptops, and mobile devices (Windows, iOS, etc.).
Provide level 1 technical support for end-user devices, software, and peripherals.
Assist in troubleshooting and resolving technical issues related to computers, printers, and other office devices.
Assist in managing software updates, patches, and system backups.
Provide remote and on-site support to employees for IT-related issues.
Maintain accurate documentation of support requests, resolutions, and system configurations.
Work on special projects to help improve the System Support Group Operations
Collaborate with the IT team to perform regular hardware and software inventory checks.
Monitor the performance and security of desktops, and suggest improvements as needed.
Learn and apply best practices for IT security and troubleshooting.
Education:
Currently pursuing or recently graduated with a certificate, or degree in Information Technology, Computer Science, or related field
Knowledge And Skills:

Basic knowledge of desktop and mobile device operating systems (Windows, IoS) and familiarity with common office software (Microsoft Office, Adobe).
Strong troubleshooting skills with an ability to work with both hardware and software issues.
Knowledge of networking basics (TCP/IP, DNS, DHCP, VPNs) is a plus.
Strong communication and interpersonal skills with a customer-focused attitude.
Ability to work in a team environment and independently when required.
Enthusiasm and drivee to learn and improve technical knowledge.
Prior internship or experience in IT support is a plus but not required.
Operations, System Expansion, or Asset Management Intern II/III
Intern positions would directly support engineering activities in the City’s Electric Engineering Department, Silicon Valley Power. Interns would have the ability to support a number of electric Capital Improvement Projects throughout various project stages including data gathering, requests for proposals, design, construction, and close out. Projects and assignments range in complexity and size from new services, customer growth (including data centers), and system maintenance and growth for distribution, transmission, substations, and receiving stations.

Assist with ACAD electrical drawing changes;
Assist with Electrical Sub-station Equipment maintenance;
Assistance with research and creation of standards and specifications;
Organize file folders and project directories;
Assist in review of Public Works specifications and bids;
Conduct Field measurements, assist with utility design activities, and update record drawings;
Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards;
Provide support for engineering projects including filing and data entry;
Assist with digitizing engineering documents and records;
Research past projects to create historical cost sheets for further cost estimates;
Assist in close out portion of projects to cleanup files for archiving;
Assist with electrical load research;
Assist with renewable power records and mapping.
Attend project design and construction meetings and create meeting minutes;
Prepare meeting agendas;
Track procurement efforts for owner procured materials as well as drawing deliverables; and,
Other duties as assigned.
Compliance Intern II/III
Intern positions would directly support the Electric Program Managers in the City’s Electric Compliance Division, Silicon Valley Power. Interns would have the ability to work on projects and assignments that support various regulatory Environmental, Health, and Safety programs.
Safety -

Safety Audits & Inspections: Assist the Electric Program Manager (EPM) of Safety & Compliance with conducting safety audits and inspections for compliance and hazards.
Training Support: Assist EPM Safety & Compliance with developing and delivering safety training materials.
Data & Compliance: Collecting, analyzing, and reporting safety data, incident trends, and compliance metrics.
Hazard Management: Participating in risk assessments, identifying hazards, and helping implement controls.
Program Development: Assisting EPM Safety & Compliance with the review, updating and creating health and safety programs.
Staff Support: Working with SVP staff to ensure compliance requirements are met.
Other duties as assigned.
Environmental -

Assist EPM of Environmental Compliance with tasks including, but not limited to:
Routine audits and inspections;
Drafting reports, memorandums, guidesheets, and presentations;
Reviewing analytical data and updating logs;
Filing regulatory documents and reports per recordkeeping requirements. Required:

Knowledge of Microsoft suite (Word, Excel and PowerPoint);
Good communication skills;
A valid driver’s license;
Enrolled in a relevant Environmental, Health, and Safety or similar major.
Transmission & Distribution Intern II/III
The Transmission and Distribution Division is responsible for the maintenance and construction of the SVP electric network consisting of over 580 miles of overhead and underground circuits. The Transmission and Distribution Division is currently overhauling processes for asset management, system inspections and work management.

Support with general implementation of SVP initiatives such as ARCOS.
Provide assistance with data entry and quality assurance (QA) tasks, including work order QA and reconciliation of various operational databases to ensure accuracy and consistency.
Help maintain asset inventories, track equipment condition and location.
Assist with other duties as needed.
Required Qualifications

Proficient in Excel
Desired Qualifications

GIS user a plus
Preferred knowledge in electrical theory
As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.
Additional Information:
Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter, 2) Resume, and 3) Proof of enrollment (e.g., unofficial transcript, current class schedule). Incomplete applications will not be considered.
This job posting is regularly updated with new internship opportunities as they become available. You are encouraged to regularly check back to this posting for new opportunities.
Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES .
Minimum Qualifications
EDUCATION AND EXPERIENCE
Minimum Education Requirements:

Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade.
Student Intern II: Current enrollment in an accredited college or university in an undergraduate program.
Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree.
Minimum Experience Requirements:
None.
Acceptable Substitution:
None.
Follow the link(s) below to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Student Intern I
Student Intern II
Student Intern III
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.
N/A
01
Please select the option that describes how you meet the minimum qualifications:

I am currently enrolled in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade.
I am currently enrolled in an accredited college or university in an undergraduate program.
I am currently enrolled in an accredited college or university for completion of a Master's degree.
I do not meet the minimum qualifications.
02
Select the area(s) of interest you are more interested in (view the descriptions on the announcement). Select all that apply.

Customer Engagement
Educational Outreach
Operations, System Expansion, or Asset Management
Compliance
System Support
Transmission & Distribution
03
Detail the following information: - name of the school you are enrolled at, - grade level, - program name/major, - number of units completed, and - anticipated graduation date.
04
I have attached proof of my current school enrollment.

Yes
No
Required Question