Vice President, Shared Services

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
Who We Are: Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:

Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
What We’re Looking For:
The Vice President, Shared Services (“VPSS”), reporting to the SVP, Hotel Finance, provides direction and leadership to the Company’s centralized financial services center (“FSC”) comprised of Accounting Services, Treasury, Payment Services, Payroll, Billing, Credit & Collections, Indirect Tax, Fixed Assets, and Income Audit. These teams are geographically located within the business services center (“BSC”) outside of Nashville, TN, which also includes a customer engagement center (CEC) and additional support functions. The position is responsible for: working with stakeholders, setting the strategy of the FSC, consistently identifying and prioritizing process and technology improvements to increase efficiency and performance; the timely and accurate execution of services to all business units of Loews Hotels within established service level standards in accordance with strong internal control policies and procedures; compliance with the Company’s mandatory SOX program; achievement of performance and productivity metrics; and financial performance within budget. Provides leadership to ensure business objectives and continuous improvements are to be identified and implemented to augment overall performance of the center both for processes and underlying technology with an emphasis on automation to streamline operations and reduce manual effort.
Who You Are:

Proactive leader with strong organizational and communication skills
Detail-oriented and committed to safety and compliance
Able to work flexible schedules including weekends and holidays
Dedicated to delivering exceptional guest and team member experiences
What You Will Do:
The detailed duties and functions of this role can be grouped into two main responsibilities: service to the business units across the Company (hotels and Home Office), and internal management of the FSC. The listing below will discuss duties within these two areas.
Service to Business Units:

Ensure timely, accurate and complete processing and recording of transactional data
Blends core financial responsibilities of each function within the FSC with customer service mentality that permeates the Company’s culture
Ensure that all business units can rely on adequacy of control structure and operational effectiveness of individual and collective controls in generating timely and accurate financial information
Consistently obtaining, responding to and adjusting processes in response to feedback from stakeholders
Balance service levels to costs, and appropriately adjust based on changing business needs and capacity requirements; recognize that ultimately, the hotels absorb the expenses of the FSC
Management of the FSC:

Oversee, with the support of dedicated human resources professionals, the hiring, training, development and assessment of FSC team, with a focus on engagement, retention, accountability, high performance levels and customer service mindset
Identifies and directs continual training programs for all identified scope of services to ensure team members are highly performing and fully engaged in their roles and responsibilities
Monitors the FSC’s performance in accordance with collaboratively established KPIs and SLAs, matching workforce hours and efforts to achieve desired productivity levels
Promotes service excellence, accurate and timely deliverables, and a culture of learning and continuous improvement within all services delivered by the organization in a cost-effective manner measured by industry benchmarks and best practice comparisons
Approaches problems in a manner they both seek to understand and also develop a preliminary solution to review, as needed, with other relevant stakeholders as appropriate;
Clearly communicates performance levels of stakeholders, ensuring results are well understood and action plans for improvement, if needed, are likewise communicated
Maintains relationships with cross functional discipline leaders across the organization to promote shared values and commitments
Designs, implements and maintains policies and procedures grounded in strong internal controls and the Company’s SOX program that are compliant, where applicable, with generally accepted accounting standards (‘GAAP’), as well as industry-specific reporting guidelines (USALI); works with Internal Audit to monitor such compliance
Constantly identifies and explores ways to improve processes and technology, keeping in mind a balance between cost, risk and return
Directs a leadership team comprised of five Directors and one Manager, and an overall team of approximately 120 team members
Develops annual business plan, driving performance in line with initial budget; routinely reforecasts these projections based on actual results and changing business needs
Constantly identifies and explores ways to improve processes and technology, including the implementation of automation solutions, keeping in mind a balance between cost, risk and return
Critical member of the BSC Steering Committee as representative of the FSC
Responsible for the financial statements for the BSC, and well as internal management reporting of BSC financial activity and analysis
Drives monthly reporting and executive commentary of actual financial results and performance metrics of the functions under oversight against established targets
Your Experience Includes:
The individual must possess the following knowledge, skills and abilities, and be able to explain and demonstrate that they can perform the essential functions of the job:
Required:

Experience directing multi discipline teams in a high-volume accounting operations environment with a track record of achieving results
Thorough knowledge of generally accepted accounting principles, internal control standards and SOX reporting requirements
Experience in developing annual budgets, monthly forecasts, long term financial models and ROI analysis
Experience in analyzing financial results and Key Performance Indicators (‘KPIs”)
Proven ability to build cross-functional relationships and align service level expectations, coordinating the alignment of objectives and project timelines to achieve desired outcomes
Experience in application systems implementation
Project management experience
Experience in process improvement and workflow enhancement activities
Professional oral and written communication skills with a focus on presentations to executive management
Proficient in the use of technology
Preferred:

Hospitality industry experience
Experience with automation tools and platforms (e.g., RPA, workflow automation, AI-driven financial systems) in a shared services or hospitality environment.
Experience with Microsoft Office, OPERA PMS, ORACLE Micros Simphony F&B, ORACLE ERP and PBCS, Workday, Unifocus, Smartsheet, Smartview, Delphi, SAP Concur, MS Office, Adaco or Birchstreet.
Education:

Bachelor’s degree with a major in finance, business or accounting
Experience:

15+ years of practical accounting operations and financial reporting experience
5+ years of shared service operations’ experience
5+ years of human capital management experience
Licenses or Certificates:

CPA and/or MBA preferred
Who You’ll Supervise:

All Divisions of the Financial Services Center