Helpdesk Support
Alexander Technology Group
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Boston, MA
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0
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Not Applicable
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- Provide full-service technical support for hardware, software, and applications
- Troubleshoot issues through resolution while minimizing user downtime
- Document and track all requests within a service management system
- Create and manage user accounts across multiple platforms
- Maintain IT asset inventory records
- Develop and update internal knowledge base documentation
- Enforce firm technology policies and procedures
- Escalate issues appropriately while maintaining ownership and communication
Commitments
Full-Time | Permanent
Boston, MA Onsite 5 days a week
Schedule
Onsite 5 days a week in Boston
35-hour work week (Monday–Friday, typically 9:00 AM – 5:00 PM)
Flexibility required - occasional earlier/later hours to ensure coverage
Participation in a 24/7 on-call rotation required
Not Met Priorities
What still needs stronger evidence
Requirements
- Minimum 3+ years of experience in a Help Desk or IT support role
- Prior experience in a law firm or professional services environment is required
- Strong knowledge of Microsoft Office (2013/2016 and newer)
- Experience working within structured, high-touch client service environment
- Strong troubleshooting and analytical skills
- Professional demeanor with excellent communication skills
- Ability to multitask and prioritize in a fast-paced environment
Preferred Skills
- Preferred Experience
- Exposure to legal or document management systems (e.g., iManage or similar)
- Familiarity with Active Directory and user account administration
- Experience supporting senior-level professionals in deadline-driven settings
- Strong troubleshooting and analytical skills
- Collaborative team player with a customer-first mindset
Help Desk Administrator
Full-Time | Permanent
Boston, MA Onsite 5 days a week
Target Compensation: $65,000 – $82,000
The Alexander Technology Group is seeking a Help Desk Administrator for a professional services firm in Boston. This individual will provide high-touch, white-glove technical support to attorneys and professional staff in a fast-paced, client-driven environment.
This is an excellent opportunity for an IT professional with prior experience in a law firm or professional services setting who thrives in a service-oriented culture and understands the urgency, discretion, and responsiveness required in that environment.
Schedule
Onsite 5 days a week in Boston
35-hour work week (Monday–Friday, typically 9:00 AM – 5:00 PM)
Flexibility required - occasional earlier/later hours to ensure coverage
Participation in a 24/7 on-call rotation required
Key Responsibilities
Provide full-service technical support for hardware, software, and applications
Troubleshoot issues through resolution while minimizing user downtime
Document and track all requests within a service management system
Create and manage user accounts across multiple platforms
Maintain IT asset inventory records
Develop and update internal knowledge base documentation
Enforce firm technology policies and procedures
Escalate issues appropriately while maintaining ownership and communication
Qualifications
Minimum 3+ years of experience in a Help Desk or IT support role
Prior experience in a law firm or professional services environment is required
Strong knowledge of Microsoft Office (2013/2016 and newer)
Experience working within structured, high-touch client service environment
Preferred Experience
Exposure to legal or document management systems (e.g., iManage or similar)
Familiarity with Active Directory and user account administration
Experience supporting senior-level professionals in deadline-driven settings
Key Competencies
Strong troubleshooting and analytical skills
Professional demeanor with excellent communication skills
Ability to multitask and prioritize in a fast-paced environment
High level of discretion and professionalism
Collaborative team player with a customer-first mindset
Adaptable and composed under pressure
If qualified and interested in learning more about this role, please forward resume to:
Alex Nizolek anizolek@alexandertg.com
*MONATG*
Full-Time | Permanent
Boston, MA Onsite 5 days a week
Target Compensation: $65,000 – $82,000
The Alexander Technology Group is seeking a Help Desk Administrator for a professional services firm in Boston. This individual will provide high-touch, white-glove technical support to attorneys and professional staff in a fast-paced, client-driven environment.
This is an excellent opportunity for an IT professional with prior experience in a law firm or professional services setting who thrives in a service-oriented culture and understands the urgency, discretion, and responsiveness required in that environment.
Schedule
Onsite 5 days a week in Boston
35-hour work week (Monday–Friday, typically 9:00 AM – 5:00 PM)
Flexibility required - occasional earlier/later hours to ensure coverage
Participation in a 24/7 on-call rotation required
Key Responsibilities
Provide full-service technical support for hardware, software, and applications
Troubleshoot issues through resolution while minimizing user downtime
Document and track all requests within a service management system
Create and manage user accounts across multiple platforms
Maintain IT asset inventory records
Develop and update internal knowledge base documentation
Enforce firm technology policies and procedures
Escalate issues appropriately while maintaining ownership and communication
Qualifications
Minimum 3+ years of experience in a Help Desk or IT support role
Prior experience in a law firm or professional services environment is required
Strong knowledge of Microsoft Office (2013/2016 and newer)
Experience working within structured, high-touch client service environment
Preferred Experience
Exposure to legal or document management systems (e.g., iManage or similar)
Familiarity with Active Directory and user account administration
Experience supporting senior-level professionals in deadline-driven settings
Key Competencies
Strong troubleshooting and analytical skills
Professional demeanor with excellent communication skills
Ability to multitask and prioritize in a fast-paced environment
High level of discretion and professionalism
Collaborative team player with a customer-first mindset
Adaptable and composed under pressure
If qualified and interested in learning more about this role, please forward resume to:
Alex Nizolek anizolek@alexandertg.com
*MONATG*