Internship - Analytics (Service)
Dürr
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Southfield, MI
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Mid-Senior level
Posted April 17, 2026
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Responsibilities
Commitments
Responsibilities
- We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project.
- This internship will focus on integrating existing service operations — specifically service cases and service quotes — into our Salesforce CRM platform.
- The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.
- Document and analyze current service workflows, including case management and quoting processes
- Map service activities and identify key data requirements for CRM integration
- Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes
- Support the design of standardized processes that improve handoffs between Sales and Service
- Contribute to dashboard and reporting development to enhance data visibility for leadership
- Participate in cross-functional meetings to gather requirements and validate system functionality
- Assist with user testing, process validation, and documentation of best practices
Commitments
12-week paid internship program (May 8 – August 3) with flexibility to accommodate academic schedules
Structured summer program including networking events, professional development opportunities, and team-building activities
Social outings and engagement events with fellow interns
Not Met Priorities
What still needs stronger evidence
Requirements
- Assist with user testing, process validation, and documentation of best practices
- Strong analytical and problem-solving skills
- Interest in CRM systems, process optimization, and business systems integration
- Ability to translate business requirements into structured processes
- Strong communication skills and ability to work cross-functionally
- Proficiency in Excel; exposure to reporting tools or dashboards is a plus
- Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom
Preferred Skills
- Familiarity with Salesforce or other CRM platforms is a plus
- Social outings and engagement events with fellow interns
- Capstone-style final presentation delivered to company leadership
- Valuable exposure to senior leadership and cross-functional teams
Education
- (Not required) – Currently pursuing a Bachelor’s degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field
- (Not required) – Capstone-style final presentation delivered to company leadership
Your Tasks
We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations — specifically service cases and service quotes — into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.
Document and analyze current service workflows, including case management and quoting processes
Map service activities and identify key data requirements for CRM integration
Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes
Support the design of standardized processes that improve handoffs between Sales and Service
Contribute to dashboard and reporting development to enhance data visibility for leadership
Participate in cross-functional meetings to gather requirements and validate system functionality
Assist with user testing, process validation, and documentation of best practices
Your Skills:
Currently pursuing a Bachelor’s degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field
Strong analytical and problem-solving skills
Interest in CRM systems, process optimization, and business systems integration
Familiarity with Salesforce or other CRM platforms is a plus
Ability to translate business requirements into structured processes
Strong communication skills and ability to work cross-functionally
Proficiency in Excel; exposure to reporting tools or dashboards is a plus
Intern Program Highlights
12-week paid internship program (May 8 – August 3) with flexibility to accommodate academic schedules
Structured summer program including networking events, professional development opportunities, and team-building activities
Social outings and engagement events with fellow interns
Capstone-style final presentation delivered to company leadership
Valuable exposure to senior leadership and cross-functional teams
Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom
We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations — specifically service cases and service quotes — into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.
Document and analyze current service workflows, including case management and quoting processes
Map service activities and identify key data requirements for CRM integration
Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes
Support the design of standardized processes that improve handoffs between Sales and Service
Contribute to dashboard and reporting development to enhance data visibility for leadership
Participate in cross-functional meetings to gather requirements and validate system functionality
Assist with user testing, process validation, and documentation of best practices
Your Skills:
Currently pursuing a Bachelor’s degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field
Strong analytical and problem-solving skills
Interest in CRM systems, process optimization, and business systems integration
Familiarity with Salesforce or other CRM platforms is a plus
Ability to translate business requirements into structured processes
Strong communication skills and ability to work cross-functionally
Proficiency in Excel; exposure to reporting tools or dashboards is a plus
Intern Program Highlights
12-week paid internship program (May 8 – August 3) with flexibility to accommodate academic schedules
Structured summer program including networking events, professional development opportunities, and team-building activities
Social outings and engagement events with fellow interns
Capstone-style final presentation delivered to company leadership
Valuable exposure to senior leadership and cross-functional teams
Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom