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Technical Customer Service Representative

Marbach tool & equipment Inc. • Charlotte, NC

Not Applicable Posted April 1, 2026 Job link

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Responsibilities

Commitments

Responsibilities

Treat all Marbach information and customer information in a confidential manner.
Perform administrative duties for the Plant Manager and the company.
All aspects of order entry, quoting, and customer ordering.
Maintain purchase order records and verify price quoted against the amount billed.
Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
Assist with special projects and other duties assigned by the Plant Manager.
Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verification
Direct requests and unresolved issues to the designated resources
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken.
Communicate and coordinate with internal departments
Follow up on customer interactions
Follow-up on open quotes and specialty projects.
Use of MI-5 CAD/CAM software to review customer supplied information.
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
Develop and maintain good working relationships with Marbach customers.
Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
Ability to travel to Charlotte, NC for training and planned travel to customer sites.

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Requirements

Use of MI-5 CAD/CAM software to review customer supplied information.
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
Ability to travel to Charlotte, NC for training and planned travel to customer sites.
Use of Microsoft Office (Word, Excel, PowerPoint)
Interpersonal skills
Communication skills - verbal and written
Listening skills
Strong problem analysis and problem-solving skills
Attention to detail and accuracy
Strong organizational skills
Accurate typist with good command of the English language.
Adaptability

Job Description
Marbach America is looking for a customer service representative with a very strong technical understanding.
General
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach information and customer information in a confidential manner. Perform administrative duties for the Plant Manager and the company.
Tasks

All aspects of order entry, quoting, and customer ordering.
Maintain purchase order records and verify price quoted against the amount billed.
Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
Assist with special projects and other duties assigned by the Plant Manager.
Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verification
Direct requests and unresolved issues to the designated resources
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken.
Communicate and coordinate with internal departments
Follow up on customer interactions
Follow-up on open quotes and specialty projects.
Use of MI-5 CAD/CAM software to review customer supplied information.
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
Develop and maintain good working relationships with Marbach customers.
Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
Ability to travel to Charlotte, NC for training and planned travel to customer sites.
Skills

Use of Microsoft Office (Word, Excel, PowerPoint)
Interpersonal skills
Communication skills - verbal and written
Listening skills
Strong problem analysis and problem-solving skills
Attention to detail and accuracy
Strong organizational skills
Accurate typist with good command of the English language.
Adaptability
Benefits
Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a 401K plan matching 3%-4% after one year with the company.
Marbach America is an equal opportunity employer.
Job Type: Full-time