Data Analyst

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As a Data Analyst, you will play a key role in translating complex, cross-functional data into actionable insights that directly fuel our revenue growth and operational excellence. You will operate within the central Data Analytics team, providing analytical support to departments across Product, Sales, and Marketing to help drive data-informed decision-making. You will work closely with senior team members to execute analytical projects, contributing to the full lifecycle from data exploration to the final presentation of findings. You will report to the Manager, Data Analytics. You must be commutable to our NYC or San Francisco office and will operate in a hybrid environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You’ll Do
Define and analyze cross-domain business metrics and KPIs such as customer retention, product utilization, customer growth and satisfaction, and operational efficiency
Identify opportunities for optimization and revenue growth through analysis of customer performance data, measuring initiatives’ success, and defining the customer lifecycle
Partner with Product by assisting with experimental design, tracking post-launch impact, and providing data-driven recommendations for iteration.
Support the Machine Learning team’s ML implementations with guidance on feature development, necessary business-context, and model evaluation
Develop, maintain, and share digestible reports and dashboards related to team efficiency, customer lifecycle stages, and various dynamic elements of GlossGenius customers’ needs and behaviors
Drive root-cause analyses for cross-domain business metric investigations
Work closely with cross-functional teams, such as Product, Marketing, and Sales, to understand the commonalities of their data needs and use-cases, bridge knowledge gaps, and hone analytics workflows
Provide guidance and support to colleagues on interpreting business metrics, using analytics tools, and reporting impact effectively What We’re Looking For
3+ years of experience in a highly analytical role or business/revenue operations role, ideally at a D2C or SaaS company
Comfort with ambiguous problem-statements and working directly with a variety of technical and non-technical leadership stakeholders
Advanced proficiency in SQL
Working knowledge of Python
A demonstrated self-starter with strong communication and project management skills
Proficiency developing within data warehouse transformation pipelines, such as with dbt
Experience with Hex, Looker, Tableau, or other data visualization tools is preferred
Familiarity with CRM and martech tools like Hubspot, Iterable and similar is a plus Benefits & Perks
Flexible PTO
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office support
Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The OTE for this role is between $132,000 - $155,000 + target equity + benefits. The compensation package offered is dependent upon many factors including skills, experience, location, and education. The range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.