Product Delivery Specialist - Loyalty

About NRT
At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology, designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, with more than 100 third-party integrations unmatched in the industry. Our strategic partnerships have resulted in the industry's most convenient, reliable, and secure omnichannel payment ecosystem. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally to dazzle their guests.
We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.
NRT believes in the value of connection and community. We believe that our diversity in skills and background makes us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together.
Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.
Reporting to the VP, Marketing Technology Solutions, the Product Delivery Specialist - Loyalty's primary mandate is to manage all customer initiatives the incumbent’s focus will be customer account management for the Joingo Gifts Division.
Core Competencies

Communication
Teamwork and Collaboration
Initiative
Customer Focus
Problem Solving
Conflict Management
Time Management
Relationship Building
Interpersonal Skills
Responsibilities

Work with external third party providers to grow our partnership and work on new features and functionalities to our clients in gift programs.
Review operator documentation with Sales and verify contract deliverables and translate to Joingo Gifts Product and Service delivery plans
Initiate, plan, execute, monitor & control and close new Gift Service delivery and additions to existing installations at client sites
Gift Service Delivery scheduling, including resource requirements, allocation and responsibilities
Own overall relationship with assigned clients, which includes increasing adoption, expanding use cases, ensuring retention and satisfaction,
Build and maintain successful customer relationships and communications through meetings, presentations, teleconferences between customer and NRT and provide day-to-day support
Work with the Product Deployment, Marketing team and Clients to assist with cooperative promotions and / or gifting offers as well as evaluation and communication of the results
Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
Maintain analysis of gifting programs for clients
Assist with order tracking, invoices and returns of gifts from client gift programs
Track and manage the resolution of outstanding issues or requirements
Administer and manage onboarding forms for all new customers.
Follow up on issues by engaging appropriate internal departments.
Support development of specific plans to ensure revenue growth and quota.
Other duties and responsibilities as required by the VP, Marketing Technology Solutions or their designate
Qualifications

Proven experience in account/relationship management, business development or client-facing role
A proven track record of successful project implementation in a software or systems environment; international implementation experience considered an asset
Experience in working with multi-geographical customers, providing timely support remotely and in-person.
Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment
Proven experience in project management area. Technical background preferred.
Polished, professional image and excellent oral, written and interpersonal communication skills a must. This position interacts with clients face-to-face and via phone/Internet on a regular basis. The ideal candidate will be experienced and comfortable speaking with large groups and C-level executives
Detail oriented and analytical
Excellent organization, written and verbal communication and presentation skills
Previous experience working with technology products, mobile, digital products, online marketing, or content management experience preferred
Previous experience in marketing, casino operations or equivalent is an asset
Accredited education in Business Administration / Business Marketing / or similar fields (or equivalent experience) in business related discipline is required
Proficient in Microsoft Office Word, Excel and PowerPoint
Ability to travel is required
This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks.
NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.