Warranty Representative
Smith Douglas Homes
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Nashville, TN
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Mid-Senior level
Posted April 18, 2026
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Responsibilities
Commitments
Responsibilities
- Review all incoming Customer Service requests.
- Ensure emergency claims are handled expeditiously.
- Meet with homeowners to troubleshoot concern and determine course of action.
- Reach out to the SDH Trade Partner to schedule warranty work, as necessary.
- Complete minor warranty work and perform routine scheduled warranty checks.
- Communicate updates directly with Customers regarding course of action.
- Confirm scheduling and inspect warranty work performed by Trade Partners.
- Review invoices from Trade Partners for approval.
- Conduct Quality Assurance inspection and acceptance walks.
- Work with Trade Partners on any delinquencies to expedite completion.
- “On call” service after hours on a rotating basis with other Warranty Representatives.
- Provide guidance to staff on warranty process and guidelines.
Commitments
“On call” service after hours on a rotating basis with other Warranty Representatives.
Not Met Priorities
What still needs stronger evidence
Requirements
- Code Compliance courses and OSHA/Safety classes helpful
- Licenses, Certifications, Etc
- Driver’s License (own transportation)
- Builder’s License helpful.
- Experience
- Minimum of 2 years of customer service experience
- 1 year residential construction, punch out, or similar work
- Technical/Professional Skills
- Clear communication and exceptional interpersonal skills
- Professionalism, Patience, Positive Outlook
- Familiarity with residential home repair and construction
- High attention to detail
- Computer Skills
- Microsoft Office
- Ability to learn SMART (proprietary software)
Preferred Skills
- Code Compliance courses and OSHA/Safety classes helpful
- Builder’s License helpful.
- Ability to learn SMART (proprietary software)
Education
- (Not required) – High School
At Smith Douglas Homes, we pride ourselves on being one of the fastest growing home building companies in the country. We are looking for a Warranty (Customer Service) Representative to join our team in the Nashvillemetro area. Smith Douglas Homes is proud to offer a competitive benefits package to our employees as well as a family type work environment.
Position Summary
In this role, you’ll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You’ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people’s lives. What an honor it will be to play such a huge part in living our mission!
What You’ll Do
Review all incoming Customer Service requests.
Ensure emergency claims are handled expeditiously.
Meet with homeowners to troubleshoot concern and determine course of action.
Reach out to the SDH Trade Partner to schedule warranty work, as necessary.
Complete minor warranty work and perform routine scheduled warranty checks.
Communicate updates directly with Customers regarding course of action.
Confirm scheduling and inspect warranty work performed by Trade Partners.
Review invoices from Trade Partners for approval.
Conduct Quality Assurance inspection and acceptance walks.
Work with Trade Partners on any delinquencies to expedite completion.
“On call” service after hours on a rotating basis with other Warranty Representatives.
Provide guidance to staff on warranty process and guidelines.
Education
Minimum Job Requirements:
High School
Code Compliance courses and OSHA/Safety classes helpful
Licenses, Certifications, Etc
Driver’s License (own transportation)
Builder’s License helpful.
Experience
Minimum of 2 years of customer service experience
1 year residential construction, punch out, or similar work
Technical/Professional Skills
Clear communication and exceptional interpersonal skills
Professionalism, Patience, Positive Outlook
Familiarity with residential home repair and construction
High attention to detail
Computer Skills
Microsoft Office
Internet
Ability to learn SMART (proprietary software)
We are an equal employment opportunity employer and a certified Drug Free Workplace.
About Smith Douglas Homes
New home builder, Smith Douglas was recently recognized by Builder Magazine as the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people’s quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.
We are proud to be a Certified Great Place to Work!
Our mantra: “It’s amazing what you can accomplish when you don’t care who gets the credit!”
Position Summary
In this role, you’ll make good use of your well-honed interpersonal and customer service skills to assist our home buyers with their warranty claims. You’ll delight in the privilege of assisting families with resolving their questions and concerns related to their new home. Your ability to communicate professionally, with patience and empathy will result in a trusted and long lasting relationships with our buyers. Our mission at Smith Douglas Homes is to enhance the quality of people’s lives. What an honor it will be to play such a huge part in living our mission!
What You’ll Do
Review all incoming Customer Service requests.
Ensure emergency claims are handled expeditiously.
Meet with homeowners to troubleshoot concern and determine course of action.
Reach out to the SDH Trade Partner to schedule warranty work, as necessary.
Complete minor warranty work and perform routine scheduled warranty checks.
Communicate updates directly with Customers regarding course of action.
Confirm scheduling and inspect warranty work performed by Trade Partners.
Review invoices from Trade Partners for approval.
Conduct Quality Assurance inspection and acceptance walks.
Work with Trade Partners on any delinquencies to expedite completion.
“On call” service after hours on a rotating basis with other Warranty Representatives.
Provide guidance to staff on warranty process and guidelines.
Education
Minimum Job Requirements:
High School
Code Compliance courses and OSHA/Safety classes helpful
Licenses, Certifications, Etc
Driver’s License (own transportation)
Builder’s License helpful.
Experience
Minimum of 2 years of customer service experience
1 year residential construction, punch out, or similar work
Technical/Professional Skills
Clear communication and exceptional interpersonal skills
Professionalism, Patience, Positive Outlook
Familiarity with residential home repair and construction
High attention to detail
Computer Skills
Microsoft Office
Internet
Ability to learn SMART (proprietary software)
We are an equal employment opportunity employer and a certified Drug Free Workplace.
About Smith Douglas Homes
New home builder, Smith Douglas was recently recognized by Builder Magazine as the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people’s quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.
We are proud to be a Certified Great Place to Work!
Our mantra: “It’s amazing what you can accomplish when you don’t care who gets the credit!”