Remote Medical Support Assistant (Medical Receptionist)
Ansible Government Solutions
•
Durham, NC
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Entry level
Posted March 29, 2026
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Responsibilities
Commitments
Responsibilities
- Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults
- Provide general reception support in the Release of Information (ROI) offices at various medical centers
- Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB
- Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers
- Make outgoing and receive incoming phone calls
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems
- Review ambulance claims for eligibility and payment
- Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation
Commitments
Durham, NC 27705.
Working hours are Mon-Fri, 8:00am-4:30pm.
Weekend coverage may be required on a rotational basis.
No sponsorship available
All candidates must be able to:
Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Requirements
- Citizen of the United States of America
- Ability to speak clearly, hear and write English
- Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors
- Heavy phone and computer usage, often simultaneously
- Familiarity with medical terminology, hospital terminology and/or clinics
- Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
- Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
- Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position.
- One year of education above high school or one to two years of related job experience
- Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable
- Ability to pass a required level of security clearance (NACI-level background check)
- No sponsorship available
- All candidates must be able to:
- Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
Preferred Skills
- Applicants can substitute one year of education above high school to qualify
Education
- (Not required) – Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
- (Not required) – Applicants can substitute one year of education above high school to qualify
- (Not required) – One year of education above high school or one to two years of related job experience
- (Not required) – Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable
Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the Durham VA Medical Center located at 508 Fulton St. Durham, NC 27705. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.
Responsibilities
Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults
Provide general reception support in the Release of Information (ROI) offices at various medical centers
Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB
Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers
Make outgoing and receive incoming phone calls
Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems
Review ambulance claims for eligibility and payment
Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation
Qualifications
Citizen of the United States of America
Ability to speak clearly, hear and write English
Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors
Heavy phone and computer usage, often simultaneously
Familiarity with medical terminology, hospital terminology and/or clinics
Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify
One year of education above high school or one to two years of related job experience
Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable
Ability to pass a required level of security clearance (NACI-level background check)
No sponsorship available
All candidates must be able to:
Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the Durham VA Medical Center located at 508 Fulton St. Durham, NC 27705. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.
Responsibilities
Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults
Provide general reception support in the Release of Information (ROI) offices at various medical centers
Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB
Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers
Make outgoing and receive incoming phone calls
Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems
Review ambulance claims for eligibility and payment
Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation
Qualifications
Citizen of the United States of America
Ability to speak clearly, hear and write English
Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors
Heavy phone and computer usage, often simultaneously
Familiarity with medical terminology, hospital terminology and/or clinics
Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify
One year of education above high school or one to two years of related job experience
Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable
Ability to pass a required level of security clearance (NACI-level background check)
No sponsorship available
All candidates must be able to:
Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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