Sr. Quality Assurance Analyst

Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:

Mission-oriented work
Diverse and inclusive culture
Competitive Compensation & Bonuses
Comprehensive Insurance Plans
Mental and Physical Health Support
Work-from-home flexibility
Fitness Center Reimbursements
Streaming Good time off for volunteering
Wellness workshops
Buddy Program for new HealthStreamers
Collaborative work environment
Career growth opportunities
Continuous learning opportunities
Inspiring workspaces to collaborate and connect with other HealthStreamers
Free employee parking at our Resource Centers in Nashville and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
This role is located in Nashville, TN and requires 3 days a week in our Capitol View office
Position Information
Position Overview
A Senior QA Analyst plays a critical leadership role in ensuring the quality and reliability of software applications at HealthStream. As a key member of a software development team, a Senior QA Analyst is responsible for driving testing strategy, leading test execution efforts, and mentoring team members on best practices in software quality assurance. Acting as a functional subject matter expert, a Senior QA Analyst collaborates closely with development, automation, and product teams to design and implement comprehensive test plans that align with business goals and technical requirements.
This role requires a proactive approach to identifying operational issues, advocating for customer satisfaction, and resolving critical defects. A Senior QA Analyst must possess strong communication skills to translate technical concepts for diverse audiences and influence cross-functional teams. A deep understanding of modern QA tools, CI/CD pipelines, and automation frameworks is essential, along with the ability to lead deployments and troubleshoot production issues. The ideal candidate is a self-starter who pursues high performance, takes initiative, and continuously seeks professional growth.
Key Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Act as the functional subject matter expert with respect to current behavior and performance of the applications within scope.
Work with necessary groups to develop patterns and templates utilized by project teams.
Effectively execute test plans and lead teams of contractors to execute test plans and direct the testing needs for the applications within scope, with minimal oversight.
Work with other team members to ensure test plans properly cover the behavior and performance of the applications being tested
Review and approve the testing aspects of solution designs created by the development teams.
Act as liaison between the functional team and the automation team. Able to drive test automation (load, performance, UI and/or API) for the product.
Drive team process improvements using quality metrics such as test coverage, change failure rate, and defect age.
Mentor others on software testing concepts and test coverage. Leadership

Proactively determine operational issues and identify gaps in monitoring to ensure customer delight and advocate for customer delight.
Work alongside the development team to help resolve urgent customer-impacting defects. Operational/Troubleshooting:

Translate technical details of project work to audiences in a way that is appropriate and relatable to that audience.
Influence project work of multiple teams to ensure alignment with technical and testing strategy.
Evangelize testing strategies that will improve our ability to deliver products aligned with our vision and mission. Communication

Security Policy Compliance: Adhere to all HealthStream security policies, procedures, and assigned training.
Qualifications
Requirements

A Bachelor's degree in Computer Science, Engineering (any discipline), or closely related field of study is preferred.
At least 5 years of experience in the job offered or as a Developer, Consultant, Software Engineer, or closely related occupation.
Demonstrated knowledge of DevOps best practices including CI/CD and automation and associated development.
Demonstrated knowledge of software technologies (at least one Frontend, middle tier or backend) and relating those technologies to product requirements.
Qualifications

Strong communication skills.

Frontend test case automation (e.g., Selenium WebDriver, Playwright, Puppeteer).
API test case automation (e.g., Postman, SoapUI, REST-Assured).
Defect tracking, test case documentation, and test case management (e.g., Azure Devops, Jira).
CI/CD automation (e.g., GitHub Actions, Azure DevOps pipelines, AWS CodePipeline).

Load testing (e.g. BlazeMeter, Locust, LoadRunner).
AI programming tool (e.g., GitHub Copilot, Postbot, Claude). Preferred But Not Required:

At least one technology for each of these purposes:
Manual testing, including exploratory testing and user experience testing

Write SQL queries.
Create test database data using SQL. Sufficient SQL Knowledge For Backend Testing:

Lead deployment process and support production deployments.
Relate production issues to application workflows and reproduce them.
Assess and provide risk and mitigation to product team.
Report test execution results failures and bugs, with minimal oversight.
Independently provide list of test cases and rank them in priority order depending upon impact to application.
Explore new tools and processes with the potential to improve quality. Must Be Able To:

Takes initiative
Makes bold but responsible commitments
Meets self-committed deliverables
Improves through professional development Pursues High Performance:

Meticulous attention to detail
Process compliance
Flexibility and tolerance for change
Proactive leadership and accountability
Dedication to a culture of learning and innovation
Drive to continuously assess and improve
Problem solving and critical thinking
Ability to leverage experience and expertise to maximize effectiveness
Compensation

The salary range for this position is $77,000 - $95,481. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. This role is located in Nashville, TN and requires 3 days a week in our Capitol View office"
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:

Medical, Dental and Vision insurance
Paid Time Off
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.