Respond to and resolve support tickets through our help desk platform
Troubleshoot, diagnose, and remediate issues across modern IT infrastructure
Support and participate in planning and deployment of client projects
Assist with onboarding new clients, ensuring secure, documented, and seamless transitions
Follow established workflows and contribute to continuous improvement of processes
Complete documentation, reports, and project tasks with accuracy and timeliness
Advocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.)
Not Met Priorities
What still needs stronger evidence
Requirements
Current industry certifications (Microsoft, Cisco, CompTIA, or equivalent)
Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions)
3+ years of experience with a Managed Service Provider (MSP) environment
Proficiency with Windows, macOS, and common business applications
Experience supporting cloud platforms such as Microsoft 365 and Azure
Ability to explain technical concepts clearly to non-technical users
Keen attention to detail, excellent documentation habits, and a passion for continuous learning
Preferred Skills
Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred)
Education
(Not required)
– Bachelor’s degree in Information Technology or related field (preferred)
Join a Future-Focused Managed Services Team Are you an experienced IT professional ready to take the next step in your career? Do you want to work for a forward-thinking organization that values collaboration, innovation, and continuous professional growth? Hyperion Managed Services is seeking a skilled IT Support Engineer to join our team full-time. In this role, you will help identify opportunities for improvement, implement secure and scalable technical solutions, and play a key part in enhancing our clients’ operational efficiency. Why You’ll Love Working with Us
Competitive salary based on experience and certifications Performance bonuses + commission opportunities Mileage reimbursement Generous paid time off Certification and ongoing education reimbursement 401(k) with company match Health insurance with company contribution Life insurance and long-term disability Clear pathways for professional advancement A collaborative, learning-focused team culture
What You’ll Do
Respond to and resolve support tickets through our help desk platform Troubleshoot, diagnose, and remediate issues across modern IT infrastructure Support and participate in planning and deployment of client projects Assist with onboarding new clients, ensuring secure, documented, and seamless transitions Follow established workflows and contribute to continuous improvement of processes Complete documentation, reports, and project tasks with accuracy and timeliness Advocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.)
What Makes You a Great Fit
Current industry certifications (Microsoft, Cisco, CompTIA, or equivalent) Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions) 3+ years of experience with a Managed Service Provider (MSP) environment Proficiency with Windows, macOS, and common business applications Experience supporting cloud platforms such as Microsoft 365 and Azure Ability to explain technical concepts clearly to non-technical users Bachelor’s degree in Information Technology or related field (preferred) Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred) Keen attention to detail, excellent documentation habits, and a passion for continuous learning
About Hyperion Managed Services Hyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services, Support, Cybersecurity, and IT Consulting—acting as the IT department for our clients and partnering with larger organizations on complex initiatives. To learn more, visit www.hyperionms.com.
Hyperion Managed Services
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Troy, MI