Insurance Customer Service Representative - MH

Hiring: Full-time Insurance Customer Service Representative - Remote - $9,600 - $13,200/yr
About The Client

Commercial Insurance Experts – Serving contractors and small businesses with high-volume COIs, renewals, and policy servicing.
Wide Range of Services – Offering contractor insurance solutions including general liability, workers’ compensation, commercial auto, builders risk, bonds, and small-business packages.
High-Volume Operations – Agency-wide shared inboxes, 13 agents supported, and consistent incoming COIs and policy documents.
Integrity-Led Culture – Built on honesty, accountability, and always doing the job correctly.
Family-Oriented Team – A leadership ethos that values trust, communication, and taking care of their people.
About WeAssist

Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.
Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles.
Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.
Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference.
An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don’t just work—they grow.
Key Responsibilities Of The Insurance CSR

Servicing & Renewals
Data Entry & System Management
Policy & Document Administration
Client-Facing & Phone Support
Pipeline & Follow-Up Management
Prospecting During Downtime
Additional Information
Review this Doc first!
How to Prepare for the Recruiting Process: https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb
Why Are They Hiring an Insurance CSR?
Our client is hiring three Insurance CSRs to support producers who are overloaded with renewals, service requests, quoting, data entry, and pipeline follow-ups. These bottlenecks are stopping them from selling, and that’s where you come in. Your mission: run the backend so producers can focus on closing deals. You’ll be the organized, dependable operator keeping policies moving, clients supported, and no lead left behind.
If you’re looking for a stable, growth-focused insurance role where your accuracy, speed, and communication make a tangible impact, this opportunity delivers.
Qualifications
Must-Haves:

Commercial insurance background—non-negotiable and essential.
Strong English communication skills (phone + written)
High attention to detail & accuracy
Ability to adapt quickly to new systems (Momentum)
Fast worker with strong follow-through
Integrity, honesty, and open communication
Willingly accepts direction & coaching
Comfortable with phone interaction and prospecting
Nice-to-Haves

Experience with Momentum (formerly Nowerts) or any commercial insurance platform (AMS).
Social media posting / light marketing experience
Responsibilities Of The Insurance CSR
Your responsibilities include:
Servicing & Renewals

Shop renewal quotes with assigned carriers
Prepare Accord & supplemental applications
Use online raters to generate quote options
Compile and present quotes to producers
Complete applications and submit supporting documents
Send emails regarding audits, inspections, and endorsements
Chase required info, signatures, or missing documents
Data Entry & System Management (Momentum AMS)

Input policy data with accuracy and speed
Process renewals and updates within Momentum
Maintain clean, organized records and documentation
Policy & Document Administration

Send DocuSign forms
Track missing documents and follow-ups
Process change requests (adding vehicles, drivers, equipment, endorsements)
Communicate with carriers to obtain quotes for updates
Client-Facing & Phone Support

Answer calls when producers are unavailable
Gather details for new-quote requests and begin quoting
Act as a friendly, professional first point of contact
Pipeline & Follow-Up Management

Monitor the pipeline inside Momentum to ensure no missed leads
Follow up with clients missing documents or lines of business
Re-engage previously quoted clients who didn’t buy
Manage existing business follow-ups, especially for renewals
Prospecting During Downtime

Call lists provided by producers
Follow scripts to qualify leads
Post on social media when assigned
Re-engage past leads and prospects
Nice-to-Have Extras

Light social media assistance
Help with simple admin or operational projects
Want to Know More About the Client?
Our client is a long-standing, independent insurance agency serving contractors and small businesses across California. Founded in the late 90s, they’ve grown into a trusted partner for tradespeople who rely on fast, accurate, and compliant insurance support. They provide contractor policies such as general liability, workers' compensation, bonds, commercial auto, and small-business packages—supported by online quote systems and client portals for a streamlined experience.
With a strong reputation, a growing client base, and a dedicated in-house leadership team, they’re building a more reliable, integrity-driven offshore operations team. This is a chance to join a company that values honesty, precision, and long-term partnership—where your work directly strengthens the agency’s service excellence.
Culture And Core Values
The team believes in working with integrity, owning your responsibilities, and communicating openly—especially in an industry where accuracy has legal implications. They value individuals who show up consistently, take pride in precision, and contribute to a smooth-running agency.
Here’s What Matters Most To Them

Integrity in Every Detail – Accuracy protects clients and the agency.
Honesty Always – Speak up, share issues, and never hide mistakes.
Know Your Role, Own Your Work – Excellence comes from mastery and consistency.
This is a team where quality matters, reliability is respected, and your work truly makes a difference.
What’s in it for you?
Role
Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

Fully Remote Role – No commute, stable schedule, and consistent workflow you can rely on.
Potential for Bonuses – Additional incentives tied to growth and sales impact
Long-Term Stability – Join a well-established agency with decades of service and steady commercial demand.
Supportive Producers – Team that teaches, collaborates, and encourages
No Micromanagement – They trust people who do their job well; accuracy and integrity are the focus.
Hands-On Training – Includes SOPs, PDFs, and Scribe videos for systems and workflows
Growth Path – Opportunity to become a long-term, irreplaceable operator within the agency
Your next big opportunity starts here—ready to take the leap?
Perks

13th Month Bonus
Permanent work-from-home / remote set-up
Health insurance
Dental insurance
Mental health insurance
Great starting salary
Growth opportunity
Performance-based raises
Prizes and bonuses
Specifics
Time:

Full-time; PST Timezone
Available shifts:
8am to 4pm PST
9am to 5pm PST
This is a remote position so you can have the freedom to work from anywhere
Miscellaneous

Attire - business casual when in meetings
Professional setup (Pains me I actually need to write this down…)
Clean background
Good camera
Good microphone
Strong wifi
Tech Stack

Momentum or any insurance AMS platform (nice-to-have)
Microsoft Outlook & Calendar
RingCentral (team chat)
Zoom
DocuSign
Compensation

Fixed Rate $9,600 - $13,200/yr