Indaspec Smart Roofing & Energy Services•San Jose, CA
0000
Mid-Senior levelPosted March 28, 2026Job link
Thinking about this job
Responsibilities
Commitments
Responsibilities
Responsibilities include managing and optimizing social media accounts to build brand awareness and engagement, creating and curating high-quality content, analyzing social media metrics, and executing strategies to enhance customer experience.
Additionally, the role requires fostering strong customer relationships, addressing inquiries, ensuring customer satisfaction, and implementing processes to improve customer retention.
Commitments
Role Description This is a full-time, on-site role for a Social Media and Customer Success Manager based in San Jose, CA.Ability to work on-site in San Jose, CA, with effective time management and multitasking abilities
Not Met Priorities
What still needs stronger evidence
Requirements
Proven expertise in Customer Satisfaction and Customer Service, with an understanding of customer needs and exceeding expectations
Strong Analytical Skills to evaluate social media and customer data, and derive actionable insights
Experience in Customer Retention and Relationship Building to create lasting connections with clients
Effective communication and interpersonal skills to provide top-notch service and support
Social media management experience, including proficiency in platforms like Instagram, Facebook, LinkedIn, and analytics tools
Ability to work on-site in San Jose, CA, with effective time management and multitasking abilities
Preferred Skills
Social media management experience, including proficiency in platforms like Instagram, Facebook, LinkedIn, and analytics tools
Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred
Education
(Not required)
– Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred
Company Description Indaspec Smart Roofing & Energy Services has been a trusted name for over 10 years in the energy, roofing, and HVAC industries. As leading innovators, we focus on delivering smart home energy solutions, sustainable cool roofing, and electrification transition HVAC systems. Based in California, our mission is to revolutionize how homes harness, store, and optimize energy for a sustainable future. Our commitment to excellence has made us a reliable partner for homeowners and industry professionals alike. Role Description This is a full-time, on-site role for a Social Media and Customer Success Manager based in San Jose, CA. Responsibilities include managing and optimizing social media accounts to build brand awareness and engagement, creating and curating high-quality content, analyzing social media metrics, and executing strategies to enhance customer experience. Additionally, the role requires fostering strong customer relationships, addressing inquiries, ensuring customer satisfaction, and implementing processes to improve customer retention. Qualifications Proven expertise in Customer Satisfaction and Customer Service, with an understanding of customer needs and exceeding expectations Strong Analytical Skills to evaluate social media and customer data, and derive actionable insights Experience in Customer Retention and Relationship Building to create lasting connections with clients Effective communication and interpersonal skills to provide top-notch service and support Social media management experience, including proficiency in platforms like Instagram, Facebook, LinkedIn, and analytics tools Ability to work on-site in San Jose, CA, with effective time management and multitasking abilities Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred
Indaspec Smart Roofing & Energy Services
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San Jose, CA