Client Service Representative (CSR) (Day & Night Shifts)
Evolution Veterinary Specialists, Inc.
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Lakewood, CO
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Not Applicable
Posted April 3, 2026
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Responsibilities
Commitments
Responsibilities
- Schedule appointments and input incoming clients coming in through the ER into EzyVet system.
- Assist in scheduling diagnostics for patients such as ultrasounds and surgeries when necessary.
- Understanding of basic triage concepts and when to forward phone calls to technicians or veterinarians appropriately.
- Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner, using a multi-line telephone system.
- Call for records on all incoming patients
- Help keep the reception area and exam rooms clean and tidy as well as properly stock supplies when needed.
- Access client information within the practice-management software system (EzyVet) and enter/retrieve client and patient data in the system as needed.
- Check clients and visitors in and out of the hospital.
- Accurately manage financial transactions such as taking payments
- Call to remind clients of their appointments and reschedule as necessary, send text/email reminders.
- Explain delays that affect clients and support comfort of clients and patients during their waits by offering water and/or coffee.
- Reschedule or accelerate appointments as needed.
- Willingness and ability to present and explain fees during checkout while discharging patients and processing payments.
- Support enforcement of policies regarding payments, credit, and pet health insurance.
- Assist with CareCredit, ScratchPay and All Pet Card applications and any additional payment platforms or funding applications implemented by the company.
- Outline costs and fees in a positive light while supporting hospital payment policies.
- Understanding and ability to use PayJunction
- Manage medical records, reports, and correspondence.
- Assist in keeping all invoices and audits up to date in real time and strive to have no outstanding/unknown issues older than 72hrs.
- Call clients with an outstanding balance to collect payment.
- Provide support to the Specialty Liaisons.
- Other duties as assigned; this list is not exhaustive, & employer reserves the right to assign additional tasks & responsibilities as needed .
Commitments
Work Location Expectation: In-Person
Reschedule or accelerate appointments as needed.
Full-Time Benefits.
EVS Employees Only .
Life/ADD – 100%
Benefits Effective the 1st of the Month After 60-Days of Hire :
Anthem Health Care – 61%
Dental & Vision – 100%
Trupanion.
2nd Pet – 50%
3rd Pet – 25%
Benefits Effective the 1st of the Month After 90-Days of Hire :
401k Matching - up to 4% with 5% contribution.
Privatized Colorado Paid Family Leave Plan.
School Activities Leave. (For Working Parents at EVS).
Accrued PTO.
80 hours/2 weeks per calendar year prorated to date of hire.
Accumulated Sick time.
CE & Other Reimbursements.
Uniform & Equipment.
Continuing Education.
Longevity Bonuses.
Schedule Expectations:
A full-time EVS employee averages at least 36 hours per work week.
Hours may vary and depend on the department(s) and needs of the hospital.
A typical schedule for this position consists of 4 x 10 hour shifts or 3 x 12 hour shifts
On-call shifts (optional).
Overtime available at Management’s digression.
Eligible for Hybrid Schedule: No
Reports to: CSR Supervisor
Employment Status: Full-Time
Supervisory Role: No
Evolution Veterinary Specialists is an Equal Opportunity Employer.
Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
We welcome all applications from a wide range of candidates.
Selection for roles will be based on individual merit alone.
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Requirements
- Required: 1-2+ years of customer service experience in a fast paced office setting or related field.
- Strongly Preferred: 2+ years experience in a Veterinary ER hospital/clinic as a receptionist or position equivalent.
- Comfort and interest working with animals of all types, including exotic species such as snakes, lizards, rabbits, guinea pigs, birds, ferrets, and turtles.
- Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs.
- Flexibility and capacity to prioritize new tasks & excellent time management skills.
- Effectively communicate through verbal and written correspondence.
- De-escalation skills.
- Working knowledge of the grieving process.
- Ability to work independently with little oversight.
- Capable of holding yourself accountable to all hospital policies, procedures, and willingness to hold team to the same standards.
- Multitask with ease.
Preferred Skills
- Strongly Preferred: 2+ years experience in a Veterinary ER hospital/clinic as a receptionist or position equivalent.
Education
- (Not required) – Required Minimum: Highschool Diploma or GED.
- (Not required) – Strongly Preferred: 2+ years experience in a Veterinary ER hospital/clinic as a receptionist or position equivalent.
Client Service Representative (CSR)
Hourly Payrate: $19-$22.00 (Non-Exempt Hourly Employee)
(Payrate dependent on Experience & Skill Set)
Work Location Expectation: In-Person
Job Summary:
At Evolution Veterinary Specialists it is the duty of our Customer Service Representatives (CSR) to provide customer service to all clients & hospital visitors, manage client relationships, and resolve issues. The CSRs often act as the first point of contact for clients & visitors and are key to maintaining a positive brand image.
EVS is a privately owned veterinary hospital, founded with dedication to patient care and providing all team members with opportunities for growth and job fulfillment. Our core values are BRITE: Best Medicine, Respect, Integrity, Teamwork, and Empathy. Unlike most corporate owned hospitals, you will work daily with the hospital owner and management who are committed to the hospital as well as your professional success.
Education & Experience:
Required Minimum: Highschool Diploma or GED.
Required: 1-2+ years of customer service experience in a fast paced office setting or related field.
Strongly Preferred: 2+ years experience in a Veterinary ER hospital/clinic as a receptionist or position equivalent.
Job Duties & Responsibilities:
Schedule appointments and input incoming clients coming in through the ER into EzyVet system.
Assist in scheduling diagnostics for patients such as ultrasounds and surgeries when necessary.
Understanding of basic triage concepts and when to forward phone calls to technicians or veterinarians appropriately.
Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner, using a multi-line telephone system.
Call for records on all incoming patients
Help keep the reception area and exam rooms clean and tidy as well as properly stock supplies when needed.
Access client information within the practice-management software system (EzyVet) and enter/retrieve client and patient data in the system as needed.
Check clients and visitors in and out of the hospital.
Accurately manage financial transactions such as taking payments
Call to remind clients of their appointments and reschedule as necessary, send text/email reminders.
Explain delays that affect clients and support comfort of clients and patients during their waits by offering water and/or coffee.
Reschedule or accelerate appointments as needed.
Willingness and ability to present and explain fees during checkout while discharging patients and processing payments.
Support enforcement of policies regarding payments, credit, and pet health insurance.
Assist with CareCredit, ScratchPay and All Pet Card applications and any additional payment platforms or funding applications implemented by the company.
Outline costs and fees in a positive light while supporting hospital payment policies.
Understanding and ability to use PayJunction
Manage medical records, reports, and correspondence.
Assist in keeping all invoices and audits up to date in real time and strive to have no outstanding/unknown issues older than 72hrs.
Call clients with an outstanding balance to collect payment.
Provide support to the Specialty Liaisons.
Other duties as assigned; this list is not exhaustive, & employer reserves the right to assign additional tasks & responsibilities as needed .
Skills & General Job Requirements:
Comfort and interest working with animals of all types, including exotic species such as snakes, lizards, rabbits, guinea pigs, birds, ferrets, and turtles.
Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs.
Flexibility and capacity to prioritize new tasks & excellent time management skills.
Exceptional interpersonal and communication skills.
Effectively communicate through verbal and written correspondence.
De-escalation skills.
Working knowledge of the grieving process.
Ability to work independently with little oversight.
Capable of holding yourself accountable to all hospital policies, procedures, and willingness to hold team to the same standards.
Quality customer service.
High attention to detail.
Multitask with ease.
Commitment to always doing the best job possible and under all circumstances.
Confidence in working independently and making appropriate, informed decisions.
Enthusiasm for knowledge, innovation, learning, and growth in all aspects of the job.
Full-Time Benefits. EVS Employees Only .
Benefits Effective Upon Date of Hire :
Long-Term/Short-Term Disability – 100%
Life/ADD – 100%
Benefits Effective the 1st of the Month After 60-Days of Hire :
Anthem Health Care – 61%
Dental & Vision – 100%
DCA & FSA Access – tax-free money for Health Care, Dependent Care and Commuter Reimbursements (Bus, Vanpool, Parking, Lyft, etc.).
Pet Insurance. Trupanion.
1st Pet – 100%
2nd Pet – 50%
3rd Pet – 25%
Benefits Effective the 1st of the Month After 90-Days of Hire :
401k Matching - up to 4% with 5% contribution.
Privatized Colorado Paid Family Leave Plan.
School Activities Leave. (For Working Parents at EVS).
Accrued PTO. 80 hours/2 weeks per calendar year prorated to date of hire.
Accumulated Sick time.
CE & Other Reimbursements.
Uniform & Equipment.
Continuing Education.
Longevity Bonuses.
Schedule Expectations:
A full-time EVS employee averages at least 36 hours per work week. Hours may vary and depend on the department(s) and needs of the hospital.
A typical schedule for this position consists of 4 x 10 hour shifts or 3 x 12 hour shifts
On-call shifts (optional).
Overtime available at Management’s digression.
Eligible for Hybrid Schedule: No
Reports to: CSR Supervisor
Employment Status: Full-Time
Supervisory Role: No
Evolution Veterinary Specialists is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Hourly Payrate: $19-$22.00 (Non-Exempt Hourly Employee)
(Payrate dependent on Experience & Skill Set)
Work Location Expectation: In-Person
Job Summary:
At Evolution Veterinary Specialists it is the duty of our Customer Service Representatives (CSR) to provide customer service to all clients & hospital visitors, manage client relationships, and resolve issues. The CSRs often act as the first point of contact for clients & visitors and are key to maintaining a positive brand image.
EVS is a privately owned veterinary hospital, founded with dedication to patient care and providing all team members with opportunities for growth and job fulfillment. Our core values are BRITE: Best Medicine, Respect, Integrity, Teamwork, and Empathy. Unlike most corporate owned hospitals, you will work daily with the hospital owner and management who are committed to the hospital as well as your professional success.
Education & Experience:
Required Minimum: Highschool Diploma or GED.
Required: 1-2+ years of customer service experience in a fast paced office setting or related field.
Strongly Preferred: 2+ years experience in a Veterinary ER hospital/clinic as a receptionist or position equivalent.
Job Duties & Responsibilities:
Schedule appointments and input incoming clients coming in through the ER into EzyVet system.
Assist in scheduling diagnostics for patients such as ultrasounds and surgeries when necessary.
Understanding of basic triage concepts and when to forward phone calls to technicians or veterinarians appropriately.
Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner, using a multi-line telephone system.
Call for records on all incoming patients
Help keep the reception area and exam rooms clean and tidy as well as properly stock supplies when needed.
Access client information within the practice-management software system (EzyVet) and enter/retrieve client and patient data in the system as needed.
Check clients and visitors in and out of the hospital.
Accurately manage financial transactions such as taking payments
Call to remind clients of their appointments and reschedule as necessary, send text/email reminders.
Explain delays that affect clients and support comfort of clients and patients during their waits by offering water and/or coffee.
Reschedule or accelerate appointments as needed.
Willingness and ability to present and explain fees during checkout while discharging patients and processing payments.
Support enforcement of policies regarding payments, credit, and pet health insurance.
Assist with CareCredit, ScratchPay and All Pet Card applications and any additional payment platforms or funding applications implemented by the company.
Outline costs and fees in a positive light while supporting hospital payment policies.
Understanding and ability to use PayJunction
Manage medical records, reports, and correspondence.
Assist in keeping all invoices and audits up to date in real time and strive to have no outstanding/unknown issues older than 72hrs.
Call clients with an outstanding balance to collect payment.
Provide support to the Specialty Liaisons.
Other duties as assigned; this list is not exhaustive, & employer reserves the right to assign additional tasks & responsibilities as needed .
Skills & General Job Requirements:
Comfort and interest working with animals of all types, including exotic species such as snakes, lizards, rabbits, guinea pigs, birds, ferrets, and turtles.
Computer skills including typing, organizing, data entry, and communicating while utilizing common computer software and programs.
Flexibility and capacity to prioritize new tasks & excellent time management skills.
Exceptional interpersonal and communication skills.
Effectively communicate through verbal and written correspondence.
De-escalation skills.
Working knowledge of the grieving process.
Ability to work independently with little oversight.
Capable of holding yourself accountable to all hospital policies, procedures, and willingness to hold team to the same standards.
Quality customer service.
High attention to detail.
Multitask with ease.
Commitment to always doing the best job possible and under all circumstances.
Confidence in working independently and making appropriate, informed decisions.
Enthusiasm for knowledge, innovation, learning, and growth in all aspects of the job.
Full-Time Benefits. EVS Employees Only .
Benefits Effective Upon Date of Hire :
Long-Term/Short-Term Disability – 100%
Life/ADD – 100%
Benefits Effective the 1st of the Month After 60-Days of Hire :
Anthem Health Care – 61%
Dental & Vision – 100%
DCA & FSA Access – tax-free money for Health Care, Dependent Care and Commuter Reimbursements (Bus, Vanpool, Parking, Lyft, etc.).
Pet Insurance. Trupanion.
1st Pet – 100%
2nd Pet – 50%
3rd Pet – 25%
Benefits Effective the 1st of the Month After 90-Days of Hire :
401k Matching - up to 4% with 5% contribution.
Privatized Colorado Paid Family Leave Plan.
School Activities Leave. (For Working Parents at EVS).
Accrued PTO. 80 hours/2 weeks per calendar year prorated to date of hire.
Accumulated Sick time.
CE & Other Reimbursements.
Uniform & Equipment.
Continuing Education.
Longevity Bonuses.
Schedule Expectations:
A full-time EVS employee averages at least 36 hours per work week. Hours may vary and depend on the department(s) and needs of the hospital.
A typical schedule for this position consists of 4 x 10 hour shifts or 3 x 12 hour shifts
On-call shifts (optional).
Overtime available at Management’s digression.
Eligible for Hybrid Schedule: No
Reports to: CSR Supervisor
Employment Status: Full-Time
Supervisory Role: No
Evolution Veterinary Specialists is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.